Help Center

To place an order:

1. Browse products and add items to your cart
2. Click the cart icon and review your items
3. Click "Proceed to Checkout"
4. Enter shipping and billing information
5. Select a payment method and complete payment
6. You will receive an order confirmation email

• Credit and Debit Cards (Visa, MasterCard, American Express)
• Mobile Money (M-Pesa, Airtel Money, Tigo Pesa)
• PayPal
• Bank Transfer
• Cash on Delivery (available in selected areas)

• My Orders: View all orders in your account dashboard
• Email Updates: Shipping updates are sent via email
• Tracking Link: Click the link in your order confirmation
• Contact Seller: Reach out through the order page

• Returns accepted within 30 days of delivery
• Items must be in original condition with tags
• Initiate returns through "My Orders"
• Return shipping costs may apply
• Refunds processed within 5-10 business days
• Some items may not be returnable

Shipping times depend on:

• Seller location: Local sellers ship faster
• Shipping method: Express vs standard
• Destination: Urban vs rural areas

Estimated shipping times are shown on each product page.

1. Click "Become a Seller" in the main navigation
2. Create a seller account with your business details
3. Submit required documents for verification
4. Wait for approval (typically 1-2 business days)
5. Start listing your products once approved

• Commission: 5-15% per sale (category dependent)
• Payment processing: 2.9% + $0.30 per transaction
• Listing fees: Free for basic listings
• Promotional fees: Optional for featured listings

View detailed fees on the Seller Fees page.

• View orders in your Seller Dashboard
• Accept or reject orders within 24 hours
• Update order status (Processing, Shipped, Delivered)
• Print shipping labels and invoices
• Communicate with buyers through the order page
• Handle returns and refunds

• Funds held for 3 days after delivery confirmation
• Funds become available after the holding period
• Request withdrawals from your Earnings dashboard
• Withdrawals processed within 2-3 business days
• Minimum withdrawal: $10

1. Go to your Seller Dashboard
2. Click "Add Product"
3. Fill in product details (title, description, price)
4. Upload product images (minimum 3)
5. Set inventory and shipping options
6. Submit for review (takes 1-2 hours)
7. Product goes live once approved

1. Click "Login" in the top right corner
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for reset instructions
5. Click the link and create a new password

• Click your profile picture in the top right
• Select "Profile" from the dropdown
• Update your personal information
• Change your profile picture
• Update communication preferences
• Click "Save Changes"

• Go to your Profile settings
• Click "Notification Preferences"
• Toggle email notifications on or off
• Toggle push notifications on or off
• Select which notifications to receive
• Set notification frequency

1. Go to your Profile settings
2. Scroll to "Account Management"
3. Click "Delete Account"
4. Confirm your password
5. Read and acknowledge the consequences
6. Click "Permanently Delete Account"

Note: Account deletion is permanent and cannot be undone.

• Help Center: Browse articles and FAQs
• Contact Form: Use the form on our Contact page
• Email: support@brandzoneinternational.com
• Phone:+255 755 485 634
• Live Chat: Available during business hours
• Social Media: Message us on Facebook or Twitter