Seller Support Center

Payments are processed weekly (every Monday) via your preferred payment method. You can choose between bank transfer, PayPal, or mobile money. Minimum payout amount is $50. All payments are sent to the payment method you've set up in your seller dashboard.

We have a 30-day return policy. Customers can request returns within 30 days of delivery. As a seller, you are responsible for:

• Accepting returns for damaged or incorrect items
• Providing return shipping labels when applicable
• Processing refunds within 48 hours of receiving returned items
• Inspecting returned items before issuing refunds

Commission rates vary by category (8-20%) plus a 2.9% + $0.30 payment processing fee. For detailed commission rates by category, please visit our Fees & Commission page .

Follow these best practices for better visibility:

• Use high-quality images (minimum 1000x1000 pixels)
• Write detailed product descriptions with keywords
• Set competitive prices
• Use all available product attributes
• Respond quickly to customer inquiries
• Maintain high seller ratings

For customer disputes, we recommend:

1. Respond within 24 hours
2. Communicate professionally and offer solutions
3. Provide evidence (photos, tracking information)
4. If unable to resolve, escalate to Brandzone support
5. We mediate disputes within 3-5 business days