Order Management Guide
Complete guide to handling and fulfilling customer orders efficiently
Important: Orders must be processed within 24-48 hours to maintain good seller ratings and avoid penalties.
Order Management Workflow
Follow this step-by-step process to ensure smooth order fulfillment and customer satisfaction.
Order Status Timeline
Order Received
Customer places order
Status: Pending
Confirm Order
Verify stock & details
Status: Confirmed
Process Order
Prepare for shipping
Status: Processing
Ship Order
Dispatch with tracking
Status: Shipped
Delivery Complete
Customer receives order
Status: Delivered
Detailed Order Processing Steps
Receive & Review Order
When a customer places an order:
- You'll receive email notification and dashboard alert
- Order appears in "Orders" section with status "Pending"
- Review order details: items, quantities, shipping address
- Check inventory availability
- Verify payment is confirmed (status shows "Paid")
Action Required:
Click "Confirm Order" within 24 hours
Process & Prepare Order
After confirming the order:
- Update status to "Processing"
- Inventory is automatically deducted from stock
- Prepare items for shipping (packaging, labeling)
- Include order slip and any promotional materials
- Quality check before packing
Best Practice:
Use branded packaging and include a thank-you note for better customer experience.
Ship & Update Tracking
When ready to ship:
- Choose shipping carrier and service level
- Generate shipping label (if integrated)
- Update status to "Shipped"
- Enter tracking number in the order details
- Customer automatically receives shipping notification
Important:
Always add tracking numbers. Orders without tracking can lead to disputes and affect your seller rating.
Delivery & Follow-up
After shipping:
- Monitor tracking for delivery updates
- System automatically updates to "Delivered" when carrier confirms
- Send follow-up email asking for review
- Address any delivery issues promptly
- Process is complete - earnings move to "Available" status
Order Status Reference
| Status | Description | Seller Action Required | Timeframe |
|---|---|---|---|
| Pending | Order placed, awaiting confirmation | Review and confirm order | Within 24 hours |
| Confirmed | Seller has accepted the order | Prepare for processing | 1-2 business days |
| Processing | Order being prepared for shipment | Pack and generate shipping label | 1-3 business days |
| Shipped | Order dispatched with tracking | Monitor delivery, provide support | Depends on shipping method |
| Delivered | Order successfully delivered | Request review, process complete | Delivery confirmed |
| Cancelled | Order cancelled by customer or seller | Process refund if applicable | Immediate |
Order Management Best Practices
Fast Processing
Process orders within 24 hours. Faster processing leads to better customer satisfaction and higher seller ratings.
Accurate Packing
Double-check items before shipping. Include packing slips and match quantities exactly as ordered.
Clear Communication
Update customers at every stage. Send shipping confirmations with tracking numbers and estimated delivery dates.
Secure Packaging
Use appropriate packaging materials to prevent damage during transit. Consider weather conditions and fragility.
Common Issues & Solutions
Out of Stock Items
Solution: Contact customer immediately to offer alternatives or cancel the item. Update inventory regularly to prevent this issue.
Shipping Delays
Solution: Communicate proactively with the customer. Provide updated tracking information and estimated delivery times.
Payment Issues
Solution: Do not ship until payment status shows "Paid". If there are payment failures, contact support immediately.